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IT Support Assistant
Forestals Group of Companies – Information Technology, are leaders in the supply, installation and maintenance of IT equipment and services. Our success comes from our solid business background and is built upon a solid reputation for service, quality and above all commitment to our clients.
We are looking to recruit a IT Support Assistant to be based at our Head Office in Mriehel.
Reporting directly to the Head of Sales – Commercial. The ideal candidate will be assisting to drive our Business to Business (B2B) sales directly to our clients in Malta.
Responsibilities Include
Help Desk Support:
- Respond to basic IT support queries from clients via phone and email.
- Identify and resolve straightforward hardware and software issues.
- Escalate complex issues to higher-level support teams as required.
Desktop and Software Setup:
- Assist with the setup and configuration of end-user desktop environments, including PCs, laptops, and peripheral devices.
- Help install standard software applications and perform routine updates.
Network Monitoring:
- Monitor network status and connectivity issues at a basic level.
- Report any significant disruptions to senior IT staff.
Security Compliance Assistance:
- Support the implementation of standard security measures.
- Assist in maintaining documentation for IT security protocols and compliance.
Documentation and Record Keeping:
- Maintain logs of user requests and resolutions.
- Update technical documentation and user guides under the guidance of senior staff.
Requirements:
- At least 1-2 years’ experience in a similar role.
- Diploma or certification within the relevant field
- Strong problem-solving skills and the ability to follow instructions.
- Good verbal and written communication skills – good command of the English language
- A proactive approach and willingness to learn from senior IT professionals.
The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s clients, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.
Network and Security Engineer
Forestals Group of Companies – Information Technology, are leaders in the supply, installation and maintenance of IT equipment and services. Our success comes from our solid business background and is built upon a solid reputation for service, quality and above all commitment to our clients.
We are looking to recruit a Networks and Security Engineer to be based at our Head Office in Mriehel.
Reporting directly to the Head of Sales – Commercial. The ideal candidate will be assisting to drive our Business to Business (B2B) sales directly to our clients in Malta.
Responsibilities Include
1. Network Infrastructure Management:
· Design, implement, and maintain network infrastructure, including switches, routers, firewalls, and load balancers.
· Monitor and optimize network performance to ensure high availability and reliability.
· Conduct network capacity planning and scalability assessments.
2. Security Implementation:
· Deploy and manage security technologies such as firewalls, intrusion detection/prevention systems, and VPNs to protect the organization’s assets.
· Stay updated on emerging cybersecurity threats and adapt security measures accordingly.
· Conduct vulnerability assessments and penetration testing.
3. Incident Response:
· Develop and implement incident response plans to address security breaches or vulnerabilities.
· Investigate and mitigate security incidents, including conducting forensic analysis when necessary.
· Collaborate with internal teams to identify and resolve security issues.
4. Policy Development:
· Create and enforce security policies and procedures, ensuring compliance with industry standards and regulations.
· Educate employees on security best practices and conduct security awareness training.
5. Vendor Management:
· Evaluate, select, and manage third-party vendors and solutions related to networking and security.
· Collaborate with vendors to resolve issues and stay informed about product updates.
6. Documentation:
· Maintain accurate records of network configurations, security policies, and incident reports.
· Create comprehensive network and security documentation for reference and training.
Requirements:
· Bachelor’s degree in Computer Science, Information Technology, or a related field.
· Professional certifications, such as Fortinet, Palo Alto, HPE, Cisco or equivalent, are preferred.
· Proven experience in network engineering and security, including designing and managing complex network environments.
· Strong knowledge of network protocols, routing, switching, and security best practices.
· Familiarity with firewall management, intrusion detection/prevention, and VPN technologies.
· Proficiency in network and security monitoring tools.
· Excellent problem-solving and communication skills.
· Ability to work both independently and as part of a collaborative team.
· Strong understanding of compliance and regulatory requirements (e.g., GDPR, HIPAA, etc.).
The successful candidate will form part of the existing team and would be expected to maintain a good relationship with the Company’s clients, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.
